Refund Policy

We accept returns.

Return Address:
61 Bridge Street, Kington HR5 3DJ
United Kingdom

How Can Customers Return Products?

Customers can send returns by mail to: 61 Bridge Street, Kington HR5 3DJ
United Kingdom

How Will Customers Get the Return Label?

For Defective Products:
If the product is incorrect, damaged during transit, or defective, please email us at sales@safetygears.uk, and we will provide you with a return label. In this case, we will cover the return shipping cost.

For Customer Remorse:
If you purchased the wrong product, it doesn’t fit, or you no longer want the item, please email us at sales@safetygears.uk, and we will send you a return label. The return shipping cost will be the customer's responsibility.

Product Conditions for Returns

We accept returns under the following conditions:

• The item must be returned within 14 days of delivery.
• Items must be unused and in their original packaging.
• Customers are responsible for return delivery costs unless the product is faulty.
• We do not charge any restocking fees.

Items Received as Faulty

Please inspect your order upon arrival. If you find an issue, follow these steps:

1. Contact us within 14 days of delivery.

2. Provide supporting information, such as photographs, via email.

3. Once we receive the returned item, we will verify the fault and send a replacement item.

Refund Policy

We process refunds within one working day of receiving the returned item. Refunds will only be issued to the original payment method, and it may take up to 5 working days for the refund to appear, depending on your payment provider.

DREAM TECHNOLOGIES LTD
Registered Number: 15698865
61 Bridge Street, Kington HR5 3DJ
United Kingdom
Email: sales@safetygears.uk
Phone: +44 7449 257212
Website: www.safetygears.uk
Business Hours: Monday - Friday, 9:00 AM - 5:00 PM GMT